Terms and Conditions
If you have any questions or problems, please contact our support.
- Area of Validity
The following terms and conditions apply to all orders via our online store.
- Contracting Partner, Customer Service
The purchase agreement is concluded with JR Sportpromotions BV. You can contact our customer service for any queries and complaints via e-mail at firstname.lastname@example.org .Our office hours are Monday – Friday CET 9:00 AM – 5:00 PM.
4817 ZJ Breda
- Conclusion of the Contract
By placing products in the online store, we submit a binding offer upon the conclusion of a contract on these articles. The agreement is completed once you have clicked the Order Button which means you have accepted the offer of the products in your shopping basket. Upon dispatch of your order, you will receive a confirmation e-mail.
The condition for an effective contract conclusion is always that the order process is completed with the dispatch of the order.
- Delivery Costs
Delivery costs are also added on top of the product prices. You can find out more about the different options for delivery at checkout as well as the cost of shipping which vary and may be free of charge for different regions at occasions or order value.
Orders that are delivered outside the European Union may be subject to additional surcharges and/or taxes. These surcharges and/or taxes are expressly not factored into the total price mentioned in paragraph 3 of this article. Additional costs, if any, on the basis of these surcharges and/or taxes shall be for your account and risk.
Our orders are being sent via United Parcel Service (UPS), all shipments are tracked via the UPS system.
Payments can be made by several payment options such asbut not limited to, credit cards, PayPal, Klarna/Afterpay,, AliPay and others. For our European customers options are available like iDeal, Bancontact and more.
At checkout a selection appears to choose from.
- Collection by the Customer
We only deliver via the dispatch route. Collection by the customer at warehouse facilities is not possible.
We don’t deliver to packstations.
- Revocation Instructions
Below, you will find instructions on the conditions and consequences of the legal right to cancel shipping orders.
Right of Revocation
You may cancel this contract within 14 days without giving any reasons.
The cancellation period is fourteen days from the day on which you or a third party appointed by you and other than the carrier, took possession of the last goods.
To exercise your right of cancellation, you must inform us (Alcatraz-shop.be BV, Minervum 7226-A, 4817 ZJ Breda - The Netherlands, Tel. +31 (0)76 - 20 50 919, E-Mail: email@example.com) via a clear declaration (e. g. a letter sent by post or e-mail) of your decision to cancel this contract. Please provide full contact details and order ID number to make our serivce smooth and fast.
Consequences of cancellation
If you cancel this contract, we shall refund you any payments received from you, excluding delivery costs (with the exception of defective product only, then freight costs will be reimbursed as well), immediately and at the latest within fourteen days from the day on which we receive notification of your cancellation of this contract. We use the same means of payment for this refund as you used in the original transaction, unless something else has been explicitly agreed with you. We may refuse a refund until we have received the goods back again or until you have demonstrated that you have returned the goods, depending on which is the earlier date.
You must return or hand over the goods immediately and in any case at the latest within fourteen days from the day, on which you notify us of the cancellation of this contract, to Alcatraz-shop.be BV, Minervum 7226a, 4817 ZJ Breda - The Netherlands, Tel. +31 (0)76 - 20 50 919, E-Mail: firstname.lastname@example.org. The period is deemed observed if you send off the goods before expiry of the period of fourteen days. You will have to bear the direct cost of returning the goods.
You may only be liable for damages for deterioration of the goods, insofar as the deterioration is attributable to handling of the goods, which goes beyond examining the characteristics and functionality.
End of Revocation Instruction
- Contract Text Storage
We will store the contract text and send you the details of your order together with the terms and conditions via e-mail. You can view and download the terms and conditions at any time here on this page. You can view your past orders in our customer login.
- Contract Language
The language available for the contract conclusion is English.
- Applicable Law & Competent Court
These General Terms and Conditions and the agreement(s) concluded between Alcatraz-shop.be and you are subject to Dutch law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.
The competent court of Amsterdam has exclusive jurisdiction in the event that a dispute cannot be settled amicably.